FAQ's
01. What is your Store
Discover a wide range of premium tools perfect for every project, from DIY home improvements to professional construction work at master tools, we pride ourselves on offering durable, reliable tools from top brands to ensure you get the job done efficiently and effectively.
02. Where are you located ?
We have showrooms in 102/2, Kandy Road, Gala Junction. You can also shop online at mastertools.lk
03. What products do you offer ?
We specialize in high-quality hand tools, power tools, safety equipment, accessories, and garden tools at MasterTools.
04. Do you offer a warranty on your products?
Yes, we offer a warranty on our products. For more information, please refer to the product description or contact our support team.
05. How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase or you may contact our customer service team and place an order..
06. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placing them. Contact our support team immediately for assistance.
07. What should I do if I experience issues during checkout?
Refresh the page, check your internet connection, and ensure your payment details are correct. If the issue persists, contact our support team
08. What payment methods do you accept?
We accept [Visa, MasterCard, cash on delivery, KOKO and Mint Pay.] Payment options will be displayed at checkout.
09. Is online payment secure?
Yes, we use advanced encryption technology to ensure your payment details are safe and secure
10. Do you offer payment plans or installment options?
Yes, we do offer installment plans using KOKO and MINT Pay Platforms
11. What are your delivery options and timelines?
We offer Standard Delivery 2–5 business days. Delivery times may vary based on your location.
12. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use it to track your order on our website or the courier’s site.
13. What is your return policy?
You can return items within 14 days of receiving them, provided they are unused and in their original packaging. Exchange or Refund can be obtained.
14. How do I request a refund or exchange?
Contact our support team with your order details. We will guide you through the return and refund process.
15. Are there any products that cannot be returned?
Yes, Discount Products can be exchanged but not refunded.
16. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and enjoy faster checkouts in the future.
17. How do I reset my password?
Click on “Forgot Password” on the login page, enter your registered email address, and follow the instructions sent to your email.
18. Is my personal information secure?
Yes, we prioritize your privacy and use industry-standard security measures to protect your data.
19. Do you have any ongoing sales or offers?
Visit our Sale page for the latest promotions.
20. How do I apply a discount code?
Enter your discount code at checkout in the designated field. The discount will be applied automatically.
21. Can I use multiple discount codes on one order?
Unfortunately, only one discount code can be used per order
22. Can I visit your showroom to try products?
Absolutely. Visit any of our showrooms in 102/2, Kandy Road, Gala Junction. We invite you to explore our products in person.
23. Do you have a loyalty program?
Yes, sign up for our loyalty program to earn points on every purchase and redeem them for purchases on future orders.
Discover a wide range of premium tools perfect for every project, from DIY home improvements to professional construction work at master tools, we pride ourselves on offering durable, reliable tools from top brands to ensure you get the job done efficiently and effectively.
Information
Get In Touch
011 291 9710 / 077 713 8223
102/2, Kandy Road, Gala Junction.
Saturday : 9.00 AM to 6.00 PM
Sunday : Closed
Subscribe With Master Tools
© 2025 Master Tools. All rights reserved.Powered by GC-ERP
